About the Process

Oxi Cleaners Process

Before We Arrive for A Cleaning

Before we arrive, Oxi Cleaners offers the following instructions:

Vacuum - Before we come over, vacuum the area first so that your carpets are ready for our professional cleaning. Anything on the carpet that is not dirt or a stain should be vacuumed up so our machine can work properly to work effectively.
Remove large furniture and breakables - If you want your carpets cleaned underneath your furniture, you will need to remove those items before we arrive. If you would prefer that the technician work around them, that can be done.
Be prepared to show us what you need - Our technician will need to be aware of everything your want cleaned, especially any spots or pet stains, so he can make sure to notate it and provide you with the best cleaning method and solutions, as well as an exact price.

Complete walk-through – Our technicians will do a walk-through with you to make sure they are completely aware of what needs to be cleaned and that we are on the same page regarding the cost. We DO NOT hit you with surprise fees after the job is done. Integrity is key for us!

Point out areas of concern – It is important that we have full knowledge of your problem areas, not only to make the job go smoother, but also so that you get the desired results. It also helps us to have a better understanding of what kind of spot you need removed, so we can properly treat it.

Remove smaller items from the floor – Our technicians can help move small items from your carpet, such as end tables, nightstands, or ottomans. In general, we cannot move large or fragile items without your approval before we begin the job. This is to protect your and our technicians from any damage or accidents.

Start the job - After the above is completed, our technicians will make sure your carpet cleaning needs are met and that we fulfill our obligation in the agreement between our you and Oxi Cleaners. If for any reason you are unsatisfied when the job is finished, we will continue to work until the job is completed to your satisfaction. We want you to remain a loyal customer!